Refund Policy

Last updated: 15 November 2026

01.Overview

Because our services are custom and involve dedicated time from our team, refunds depend on how far the work has progressed. We always aim to resolve concerns fairly and quickly.

02.Free strategy call

Our discovery and strategy call is completely free, so no payment or refund applies.

03.Before work begins

If you cancel after paying an advance but before any work has started (including audit, planning or build), you are eligible for a full refund minus any non-refundable third-party or payment-processing fees.

04.After work begins

• Once the audit, blueprint or build has started, the advance covers work already completed and is non-refundable.
• If you cancel mid-project, you pay for milestones completed to date, and we hand over the work completed so far.
• Fees for completed and delivered milestones are non-refundable.

05.Monthly retainers & support plans

Monthly plans can be cancelled with written notice before the next billing cycle. Fees already paid for the current month are non-refundable.

06.Third-party costs

Subscriptions, API usage, telephony and other third-party costs paid on your behalf are non-refundable.

07.Our commitment

If a deliverable doesn't match the agreed scope, tell us within 14 days of delivery and we will fix it at no extra cost before any other remedy is considered.

08.How to request a refund

Email contact@theonlyaifreedom.com with your name, project details and reason. We respond within 3 business days, and approved refunds are processed to the original payment method within 7–10 business days.